Some lenders are rationalising their panels on an individual basis, others on a stricter criteria based on size or volume of work.
Our advice to members is to:
If you are removed from a conveyancing panel and you either do not fall foul of the new criteria or are unaware of and/or disagree with the reasons for your removal in the first instance you should:
- Contact the bank/building society directly to the contact details supplied. If there is an appeals process detailed on your letter please use this if appropriate.
If appealing a decision by the lender, it may be useful to provide the following information:
- A full account of your transaction history
- Your recent claims history
- Full details of all staff in your practice and their position within your practice. Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test.
- Provide copies of practising certificate(s), the firm's current professional indemnity insurance policy and your accountant's certificate, confirming what percentage of the firm's gross fee income is generated from residential conveyancing
Where to appeal
If your firm has been affected by a particular lender's decision, and you wish to appeal that decision, then you can write to the relevent address below. It is essential that you state your firm's panel number on any letter of appeal. If you require guidance about your letter of appeal before sending it, you can contact the Practice Advice Service at the Law Society on 0870 606 2522, or go to www.lawsociety.org.uk/practiceadvice.
Santander
PanelAppeal@santander.co.uk
Head of Mortgage and Lending Operations
Santander Deeds Services
PO Box 287
Stockton on Tees
TS17 6QQ
Lloyds
Paul Sunderland
Conveyancing Panel Manager
Retail Mortgage Operations
Lloyds Banking Group plc
1 Lovell Park Road
Leeds
West Yorkshire LS1 1NS
DX 11896 Leeds Lovell Park Road
Fax 01422 326200
Nationwide Building Society
The Registration Team
Mortgage Services
Nationwide Building Society
Kings Park Road
Moulton Park
Northampton NN3 6NW