Answer
Loss of a file may amount to inadequate professional service or
negligence where deeds are lost, so you may need to contact your
professional indemnity insurer to record the loss. You should
consider contacting the client to discuss what remedial action can
be taken, if any, where original papers such as wills have been
lost. If a claim arises in relation to lost papers, the courts will
weigh the available evidence to assess your part in the matter. For
further information see the Law Society practice note:
File retention - wills and probate.