The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
The Law Society launched its CPD Centre in April 2010 and this now has over 18,500 registered users and represents a key element of our strategy to deliver online CPD training, including webinars. Your role will be to provide a high level of service to solicitors, lawyers and course providers, supporting the publishing manager in delivering a range of online CPD courses. The key requirements of the role will be to respond to all queries regarding the online portal, logging regular queries for updating the FAQ's guide. You will act as first line resolution of problems experienced by users, upload course information and, most importantly, administer the webinar system and ensure all users understand how this works. In addition, you will process payments and handle refunds as appropriate and collate regular management information on the performance of the portal and individual courses.
To be successful in this role, you will have previous experience working in a customer service environment, preferably dealing with members of a professional body or organisation. A working knowledge of Microsoft applications is required and previous experience of webinar technology would be advantageous. You will have excellent oral and written communication skills and apply a methodical approach to work to ensure you actively prioritise to meet tight deadlines.
We offer a comprehensive flexible benefits package, a friendly working environment and the opportunity to develop your career in a professional environment.
Please ensure that your application form and any additional information is clearly marked with the campaign number: TLS 2375
Please return the completed application form via email to HRDDirectRecruitment@lawsociety.org.uk by 16:00 on 18 January 2013.
The Law Society Group is an Equal Opportunities Employer.