Topics

Building your practice by caring for clients

Excellence in client care, from initial contact through to handling complaints, is an important part of demonstrating your professionalism as a solicitor.

Practices which have a reputation for providing good client care are likely to realise significant benefits, including:

• increased profitability
• high levels of client and employee satisfaction and loyalty
• free advertising by word of mouth recommendation
• lower professional indemnity premiums

As practices pursue excellence in client care the reputation of the profession is also enhanced. We are committed to helping solicitors improve the provision of client care and management of complaints.

Adequate service

Rule 2 of the Solicitors' Code of Conduct helps practices deliver a more client focused service. It is the minimum standard of client care which solicitors should provide to their clients.

Good practice

The Law Society provides a range of products and services to assist solicitors in going beyond compliance and achieving good practice in client care.

• Practice Advice Service booklets
• Practice notes
• Training seminars

Practice excellence

The Law Society provides opportunities for practices to pursue excellence in client care through:

• Lexcel
• Law Management Section
• Law Society Excellence Awards