The positive impact of using the Risk and Compliance Service
Our 2011 pilot of the client care and complaints consultancy service received very positive feedback from the firms who took part. We were able to assist many firms in improving their client care standards, even though many had assumed that they were already up to scratch.
This is what a few of the firms that participated in our pilot programme had to say on the impact it had on their businesses:
'Much of what we heard from the consultants was self evident but it cannot be rammed home enough... A great initiative... it has taught us to adopt a different, less defensive attitude towards complaints. We would welcome more support of this nature from the Law Society.'
'Many thanks for the presentation today to our Equity Partners. It was very well received by all - even though it made a few eyes water! We feel that the firm will take a big step forward as a result of your input.'
'Many useful avenues and thoughts were prompted by the consultant's visit to these offices. Attendance at the presentations was optional but the high turnout reflected an awareness and interest of the increasing importance of service aspects of the work undertaken over and above the high level of technical expertise we currently provide to clients.... This has concentrated the firm's attention.'
Join the service to access these benefits for your firm.