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Complaining about a solicitor

Question

How do I make a complaint about the way my solicitor handled my case?

Answer

In the first instance you should complain directly to your solicitor about the poor service you have received. All solicitors have a procedure for handling complaints.

Each solicitors firm will have a designated complaints handler whose details may be obtained from the Solicitors Regulation Authority Contact Centre. Tel: 0870 606 2555 or email: contactcentre@sra.org.uk

If you've complained to your solicitor about poor service or about their bill, and you aren't satisfied with your solicitor's response, you should contact the Legal Ombudsman on 0300 555 0333, who can help to resolve your complaint for you.

How to complain about legal professionals who work for people with mental health problems

The Law Society has developed guidance to assist those with mental health difficulties and those working in mental health to complain about the service or conduct of a solicitor or other legal representative.

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