Helplines for solicitors

The Law Society helplines provide advice, support and access to pastoral care for solicitors. Some of these helplines can also be contacted online, by e-mail and by fax. Go to the websites for further information.

Law Society helplines

Professional indemnity insurance - 020 7320 9545

Our free dedicated helpline provides support to solicitors having difficulties with professional indemnity insurance during the renewal period. Lines are open from 09:00-17:00, Monday to Friday or e-mail PII@lawsociety.org.uk.

Practice Advice Service - 0870 606 2522

Advice for solicitors and their staff from our team of experienced solicitors on legal practice issues, Law Society policy and Law Society practice notes. We can offer help on costs, conditional fees, conveyancing and probate. Advice is also available on complying with the anti-money laundering regulations and navigating the anti-money laundering practice note. Advice is free and confidential and lines are open from 0900 to 1700, Monday to Friday. Email: practiceadvice@lawsociety.org.uk.

Lawyerline - 0870 606 2588

Lawyerline provides advice on client care and complaints handling, including resolving complaints directly with clients, and advice on the practices and procedures of the Legal Complaints Service. Lines are open from 09.00 to 17.00, Monday to Friday.
E-mail: lawyerline@lawsociety.org.uk.

Pastoral Care Helpline - 020 7320 5795

The Law Society's Pastoral Care Helpline offers help with personal, financial, professional and employment problems. This service refers you to the most suitable helpline for your needs. Lines are open from 09.00 to 17.00, Monday to Friday.

Library - 0870 606 2511

Assistance for solicitors and their staff with legal information enquiries. Free to members. We can supply copies of published material by e-mail for a small charge. Lines are open from 09.00 to 18.00, Monday to Thursday; 09.00 to 17.00 on Fridays.

JLD Helpline* - 0800 085 6131

For junior lawyers who want to talk to someone about a pastoral or career related problem. Lines are open from 09.00 to 21.00, Monday to Friday.

SIFA Directory of Financial Advisers - 01372 721172

Complementing the Directory of Financial Advisers, SIFA provides telephone and e-mail helplines for solicitors on financial services compliance and regulatory questions. E-mail: compliance@sifa.co.uk.

 

Pastoral care helplines we may refer you to

LawCare - 0800 279 6888

Support for members of the legal profession and their families on issues relating to stress, depression, addiction and other health problems. Lines are open from 09:00 to 19:30 weekdays and 10:00 to 16:00 on weekends and bank holidays.

Solicitors' Assistance Scheme - 020 7117 8811

Confidential legal advice for solicitors, trainee solicitors and the staff and family of solicitors, on professional and personal difficulties.

Solicitors Benevolent Association

The Solicitors Benevolent Association (SBA) is the principal nationwide charity for solicitors in England and Wales. The aim of the Association is to assist solicitors and their dependants who are in need.

Maternity and Paternity Helpline - 0870 043 4844

Advice for solicitors, men as well as women, on their rights in relation to childcare issues.

 

Other helplines

Ethics helpline - 0870 606 2577

Provided by the Solicitors Regulation Authority.

Contact Centre - 0870 606 2555

Provided by the Solicitors Regulation Authority to assist solicitors with enquiries relating to practising certificates, continuing professional development (CPD) and other general enquiries.

 

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*The JLD helpline telephone number may be changing shortly. Please see the website for information.

Please note that the Law Society does not offer legal advice and that telephone calls to the Law Society may be monitored or recorded for training and quality purposes. Other organisations' policies may differ.