Lawyerline - for solicitors
Advice on client care and complaints handling
Contact Lawyerline
- 0870 606 2588
- Email your enquiry
Useful links
Lawyerline can help you to:
Avoid complaints
This will assist you to:
- obtain professional indemnity insurance and to keep your premiums down
- save a significant amount of fee earning time
- avoid the Legal Ombudsman's case fees
Be proactive with client care
- contact 'Lawyerline' to discuss issues such as costs-benefit and risk analysis, costs estimates, updates and billing
- consult our practice notes on initial interviews, client care letters and complaints management
- avoid potential breaches of the Solicitors' Code of Conduct and forthcoming outcomes-focused regulation.
Handle complaints effectively
We can advise on matters such as:
- complaints about your bill
- disputes about file ownership
- time limits for clients to bring a complaint and your obligation to respond
- responding to a client complaint in-house (stage 1)
- responding to the Legal Ombudsman (stage 2)
The Law Society does not offer legal advice