Client care
Client care letters are a vital tool for communicating essential information to your client at the outset of a retainer. This practice note provides examples of how you can communicate all of the information required to your clients in a clear and effective manner.
For more information on client care go to: www.lawsociety.org.uk/clientcare.
For help navigating this practice note, contact the Practice Advice Service.
Current version
Client care practice note (OFR and SRA Handbook 2011) - 19 September 2011
Client care letters practice note (SRA Code of Conduct 2007) - 10 March 2010