Complaints management
Achieving good practice in complaints management will help solicitors:
- increase client satisfaction
- promote their practice in the competitive legal services market
- lower their insurance premiums
- demonstrate their professionalism
- enhance the reputation of the profession
The latest version has been updated in section 3 to reflect changes in the SRA Code of Conduct, which come into force on 1 March 2010, and the implementation of the Provision of Services Regulations 2009. We recommend that you refer to this online version to stay up-to-date with changes.
For more information on client care go to: www.lawsociety.org.uk/clientcare
Current version
Complaints management practice note - 21 January 2010