Complaints management
Achieving good practice in complaints management will help solicitors:
- increase client satisfaction
- promote their practice in the competitive legal services market
- lower their insurance premiums
- demonstrate their professionalism
- enhance the reputation of the profession
For more information on client care go to: www.lawsociety.org.uk/clientcare
Current version
Complaints management practice note (OFR and SRA Handbook 2011) - 19 September 2011
Complaints management practice note (SRA Code of Conduct 2007) - 16 September 2010
Archive
Complaints management practice note - 21 January 2010