The Law Society
>
Practice support
>
Practice notes
>
Complaints management
Complaints management
Print this practice note
Complaints management practice notes
Complaints management practice note – 09 April 2008
Table of contents
Chapter 1 – introduction
Chapter 2 – principles of complaints management
Chapter 3 – framework
Chapter 4 – the complaints management process
Chapter 5 – appeals
Chapter 6 – monitoring and continual improvement
Complaints management practice notes
Home
News
Current issues
Events and training
Practice support
Practice notes
Practice Advice Service
Helplines for solicitors
Library services
Legal aid
Anti-money laundering
Conveyancing
Commercial property
Regulation
Legal Compliance Bulletin
Equality and diversity
Membership networks
Careers in law
Promoting solicitors
Membership benefits
Find a solicitor
About us
