This award highlights excellence in client care and innovative approaches to maintaining and developing client-focused services. The judges looked for practices that demonstrate a leading edge commitment to client care and examples of real efforts in going the extra mile for clients.
Winner
Douglas Wemyss Solicitors LLP
Douglas Wemyss Solicitors are dedicated in providing excellent client focused services and pride themselves on putting their clients first. The firm takes an innovative approach, keeping clients as a number one priority every step of the way. This commitment to clients was recognised in winning Leicestershire Law Firm of the Year 2011.
Highly Commended
Denning Solicitors
Denning Solicitors have evolved, to go beyond traditional client/solicitor relations. The firm gives clients personal care and attention, using every possible means to obtain a remedy that suits each client’s goals. Their objective approach in seeking a ‘just’ solution encourages the firm to offer pro bono services to those in need.
Eversheds LLP - Client Console
International law firm Eversheds has built a platform to deliver the next generation of online legal services. Through presence awareness, instant messaging, online transaction reporting and access to a customisable range of legal knowledge, the Client Console delivers client service excellence in real time via the web and mobile devices.
Shortlisted
Abney Garsden McDonald
Abney Garsden McDonald have developed a unique client care service to ensure that the victims of child abuse are not traumatised or triggered into further harm when making disclosures of abuse. Over 97% of the firm’s clients say they are very satisfied with their service, year on year.
Janette Hill & Co
Janette Hill & Co has adapted best practice improvement tools and techniques from other industries, and used them to deliver exceptional client service for clients seeking justice and compensation for their personal injuries. This is supported by a culture of continuous improvement within the Law Society Lexcel framework.
Mason Hayes Ltd
Mason Hayes Solicitors is based on a radical business model that combines the skills and flexibility offered by lawyers in-house with the qualities of solicitors in private practice. The firm offers client-focused solutions to a cross-section of clients, and has pioneered a new approach to the delivery of legal services.
Royal College of Nursing
As part of a membership organisation, client satisfaction and welfare is the measure of success for the Royal College of Nursing’s legal team. Recent initiatives include training from counsellors to ensure effective support to the most vulnerable, and referring members needing non-legal advice to appropriate services.
Suzanne Dibble - Virtual Law
Suzanne Dibble is the only UK lawyer whose practice focuses exclusively on 'mums in business'. By implementing innovative client-focused services such as a Twitter and Facebook business law clinic, an out-of-hours service and downloadable templates with full support, Suzanne has developed a loyal client base who truly appreciate her client focus and commitment to client care