Excellence in Conveyancing Practice 2012

Winner

Coodes
Using CQS as a benchmark, Coodes have designed niche specialist services, including services for first time buyers, and the buy-to-let and affordable housing markets. The firm uses CQS as a benchmark to maintain service standards and find innovative ways to improve in a challenging market.

Highly commended

Comptons Solicitors LLP
CQS has dramatically changed the way Comptons Solicitors works. Their team approach and improved customer service, together with a streamlined process through reduced standard enquiries, has been appreciated by their clients, agents and other solicitors. Enhanced risk assessment, file procedures, customer focus and vigilant training has enabled the firm to flourish.

KJ Commons Solicitors
KJ Commons achieved CQS and Lexcel accreditation this year, using these accolades as a springboard to market the firm. All firm policies and procedures were reviewed, with particular emphasis on conveyancing. It has given the firm the opportunity to reassess how it can provide a more efficient and effective service to clients. Review systems have been set up to obtain client feedback and promote the reporting of client 'grumbles' to nip any potential problems in the bud.

Shortlisted

Jackson Barrett & Gass
Jackson Barrett & Gass have used CQS to focus on risk. This has been a successful strategy, impressing clients, lenders and the firm's insurer. The results have been reduced indemnity insurance, increased client satisfaction, mortgage lender panel positions and new lines of client business.

KMA Solicitors
KMA Solicitors' Get Ahead programme has a vision of satisfied clients for every transaction, enthusiastically recommending the firm. It's driven by weekly reviews, and delivers transparency, communications and kept promises, making use of client feedback. The Play to Strengths service is 'seamless' to clients and is underpinned by extensive CPD.