Since adopting Lexcel, Watkins & Gunn Solicitors have transformed weaknesses into major areas of strength. Client satisfaction is at an all time high, and they have consistently increased annual fee income despite the current financial climate.
Quality is a high priority at Birkett Long and permeates everything the firm does. Practice management processes are not only comprehensive but also deliver real benefits to clients. This is borne out by testimonials which highlight responsiveness, attention to detail, financial management and client focus as being particular strengths.
Franklins is one of the most highly quality assured regional firms in the country, indicating their commitment to practice management excellence. This is paying dividends with consistently high client satisfaction ratings. Their attention to detail, quality focus and continuous improvement ethos is delivering tangible benefits for their clients, employees and finances in a tough market.
By drawing on existing good practices the team was able to gain accreditation quickly. Benefits have included cost savings on CPD through supervision with experienced officers and managers. The team also noted improvements in risk assessment which not only streamlined the process, but also enabled a more sophisticated, individualised approach to be taken in high risk cases.
The Unit has received continuous Lexcel accreditation since 2001 – evidence of the success of a dedicated practice management team that uses the Lexcel Standard to deliver excellence in practice standards. This is achieved by taking real issues such as case and file management and using the team structure, culture and organisation to implement and deliver real change.
Penningtons both increased fee-earner productivity and client focus by using Lexcel to redesign risk management and compliance processes, reducing the overall administrative burden on their team. By focusing on the benefits Penningtons were able to gain buy-in across the organisation and ensure that their new practice management system was a success.
Although only recently accredited, the firm's clients are already seeing substantial improvements in all aspects of the service they receive. The firm's use of technology to enable effective sharing of information and documents has led to significant improvements in risk management, financial management and client care in a short timescale. Satisfaction is at an all time high and complaints have fallen to zero.
Wiseman Lee is a multi-site firm which used Lexcel as the catalyst to entirely change the management of its practice, driving consistency and continuous improvement in all processes from file management and client care to financial management and risk. Benefits have included seamless integration of new processes, better strategic planning, and greater transparency and inclusiveness in decision-making.