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Lexcel - excellence in legal practice management and client care

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    Lexcel provides professionals in law firms, in-house legal departments and international practices with a flexible, supportive management framework to help develop greater operational efficiencies, manage risk effectively, reduce costs and promote profitability.

  • Lexcel is the Law Society's legal practice quality mark for excellence in legal practice management and excellence in legal client care. It provides a flexible, supportive management framework to help practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability.

    Lexcel sets the required Standard in seven different areas: structure and strategy, financial management, information management, people management, risk management, client care, file and case management. Lexcel scheme rules outline the design, principles and governance processes of the scheme.

    Practices and organisations accredited against the Standard have the flexibility to implement procedures that are appropriate to their circumstances.

    Who is membership for?

    Lexcel is designed for any legal practice, regardless of the size or type of work undertaken. From private practices in England and Wales and also international markets, to not-for-profit organisations, in-house teams in organisations and local authorities.

    Two versions of Lexcel are available to reflect the needs of domestic and international markets:

    • Lexcel England and Wales version 6 of the Standard for legal practices and in-house departments in England and Wales.
    • Lexcel International version 5 of the Standard for practices in England and Wales with independent offices overseas and practices in foreign jurisdictions.

    Lexcel England and Wales version 6 mandatory assessments come into effect from 1 May 2015. All applications being assessed before this date will be assessed against Lexcel v5 (now Lexcel International)

    Lexcel England and Wales is divided into two versions to meet the needs of legal practices and in-house legal departments. These entities are defined as:

    • A law practice in the form of partnerships, limited liability partnerships, sole practitioners, incorporated law firms and alternative business structures (ABSs) authorised and regulated by the Solicitors Regulation Authority (SRA).
    • An in-house legal department, including those in corporations, public sector (including ABSs), law centres, not-for-profit and government organisations.

    Lexcel can be combined with other quality standards including ISO 9001 or ISO 27001, Investors in People and the Specialist Quality Mark (SQM) and could reduce the time and cost of your assessment. A joint assessment may also be possible.

    Lexcel is also accepted as a quality standard by the Legal Aid Agency, instead of obtaining the SQM.

    Why apply for Lexcel accreditation?

    It is vital to manage the quality of your legal services effectively. A quality management system that is independently assessed demonstrates your commitment and ability to consistently deliver services that meet client expectations, improve overall satisfaction and assist regulatory compliance.

    Increase client satisfaction

    • Achieve consistent levels of client service across your practice or department / organisation.
    • Reduce the number of client complaints and increase overall satisfaction levels among clients.

    Win more new business

    • Leverage Lexcel to attract new work and provide an advantage in tender processes.
    • Tailor Lexcel to your practice's or department's / organisation's processes to help provide a clear point of competitive differentiation.
    • Lexcel is accepted by the Legal Aid Agency, instead of the SQM.

    Gain operational efficiencies

    • Increase profitability and efficiency through use of standardised processes throughout the practice or department / organisation.
    • Access more competitive insurance premiums.

    Minimise the risk of claims

    • Protect your brand and reputation by using standardised processes to reduce risks of claims or complaints that may lead to negligence claims.
    • Improve compliance with regulatory requirements.

    How do I apply for accreditation?

    Achieving Lexcel requires the completion of an application form and assessment.

    Lexcel England and Wales v6 is for practices and organisations operating in England and Wales. Mandatory assessment against version 6 comes into effect from 1 May 2015 onwards. All Lexcel assessments up to and including 30 April 2015 will be against Lexcel v5 (now Lexcel International).

    Practices and organisations located in foreign jurisdictions or based in England and Wales with independent offices overseas should apply for Lexcel v5 (now Lexcel International).

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