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Wills and Inheritance Quality Scheme

  • The Law Society’s Wills and Inheritance Quality Scheme (WIQS) provides a best practice quality mark for wills and estate administration advice that consumers can trust.

    The scheme design (PDF 147kb) is based on a Wills and Inheritance Protocol (PDF 360kb) that sets client service standards to ensure transparency in process, costs and communications. It outlines required practices for will drafting, probate and estate administration to help address common risks, errors and inconsistencies that arise in delivering advice.

    Who is membership for?

    WIQS is designed for practices that are authorised and regulated by the Solicitors Regulation Authority (SRA) and offer both wills and probate/estate administration advice.

    Practices applying for accreditation must demonstrate compliance with the Wills and Inheritance Protocol and, where necessary can amend existing policies or draft new ones to meet the requirements.

    Why apply for WIQS accreditation?

    Help prospective clients to make a confident and informed choice of local legal practice. Show that you follow best practice procedures to meet the highest standards of technical expertise and client service.

    Demonstrate conformity to a best practice quality mark that prospective clients can trust

    • Prove that you have the necessary expertise to deliver wills and inheritance advice.
    • Reassure clients that you will give them the information they need to understand the process, options, costs and timescales from the outset.

    Win more business and increase client satisfaction

    • Provide a clear point of differentiation compared to new market entrants, generalist or providers with infrequent experience.
    • Leverage a specialist quality accreditation and benefit from the Law Society’s marketing programs to help generate new enquiries from prospective clients.

    Minimise the risk of claims

    • Protect your brand and reputation by using standardised processes to recognise or reduce risks that may lead to negligence claims.
    • Help to remove barriers and reduce complaints by educating clients about buying wills and inheritance advice and what to expect throughout the process.
    • Benefit from training programs to help you to understand, implement and maintain the Protocol

    How do I apply for accreditation?

    See the apply for WIQS page for full details on how to apply.

    Practices only specialising in wills, or only probate/estate administration, are not eligible to apply for the scheme.

  • Wills and Inheritance Quality Scheme