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Advice on client care and complaints handling

Contact Lawyerline:

Lawyerline can help you to:

 1. Avoid complaints

This will assist you to:

  • obtain professional indemnity insurance and to keep your premiums down
  • save a significant amount of fee earning time
  • avoid the Legal Ombudsman's case fees

 2. Be proactive with client care

  • contact 'Lawyerline' to discuss issues such as costs-benefit and risk analysis, costs estimates, updates and billing
  • consult our practice notes on initial interviews, client care and handling complaints
  • avoid potential breaches of the Solicitors' Code of Conduct and outcomes-focused regulation.

 3. Handle complaints effectively

We can advise on matters such as:

  • complaints about your bill
  • disputes about file ownership
  • time limits for clients to bring a complaint and your obligation to respond
  • responding to a client complaint in-house (stage 1)
  • responding to the Legal Ombudsman (stage 2)

 Please note that the Law Society does not offer legal advice  


Junior lawyer ball
JLD conference and ball 2018

Book the Junior Lawyers Division annual conference and ball, taking place on Saturday 28 April at the Law Society, London

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