How we quadrupled the legal team's income

Under pressure to save money, Elizabeth Warhurst, head of legal and support services at NW Leicestershire District Council, decided to take a number of private sector approaches, including partnering with a private practice. In just five years, her team’s fee income has quadrupled, retention rates are up by 50 per cent, and client satisfaction is at 100 per cent. How did they do it?