Guidance for law firms on publishing price and service information

New rules mean solicitor firms must publish a range of price and service information by 6 December, the Law Society of England and Wales today reminded the profession as it published its own guidance clarifying how to comply with the Solicitors Regulation Authority (SRA).

“Firms that provide legal services, especially those that work with individuals and small businesses, must act promptly to comply with the new regulatory requirements,” Law Society president Christina Blacklaws said.

“Our practice note provides firms with key points to consider when implementing the new minimum requirements, and we advise our members to read the rules and guidance carefully when making any changes.”

“We know firms are concerned about how best to comply with the new requirements, and the shortage of time before December. We hope this guidance helps firms who are deciding what to publish over the coming weeks.”

Notes to editors

The key requirements include:

  • Firms must publish price and service information on their websites for the following areas of law:
    • individual customers: residential conveyancing, probate, immigration (except asylum), road traffic offences, and employment tribunal claims (unfair/wrongful dismissal)
    • business customers: employment tribunal claims (unfair/wrongful dismissal), debt recovery (up to £100,000), and licensing applications for business premises.
  • Firms will be required to publish the total cost of services (or the average costs or range of costs), the basis of charges, key stages of the matter and likely timeframes, any likely disbursements (and whether they include VAT) and the experience and qualifications of anyone carrying out the work.
  • Where a firm does not have a website, it must make price-related information available on request.
  • All firms, regardless of area of practice, must publish regulatory and complaint-related information on their websites.

About the Law Society

The Law Society is the independent professional body that works globally to support and represent solicitors, promoting the highest professional standards, the public interest and the rule of law.

Press office contact: Harriet Beaumont | | 020 8049 3854

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