Alexa Lemzy is the customer service manager at TextMagic, a text messaging solution for large enterprises and small businesses. She builds and nurtures relationships with clients including law practices and helps businesses improve their customer care and communication.
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All posts by Alexa Lemzy
13 February 2018
Client care is important for all businesses, and even more important for law firms. Clients are often facing challenging life circumstances when they reach out to a solicitor. The last thing they need to deal with is unreturned calls, or having to repeat sensitive and personal information to different people.