Solicitors must follow the
Solicitors Regulation Authority (SRA) Code of Conduct.
It’s a set of rules to make sure solicitors treat you fairly and professionally.
You can complain if you are not satisfied with issues such as:
Firstly, you should complain to your solicitor. All solicitors have a process for handling complaints.
When you make a complaint, you should:
formal complaint letter template
from the Legal Ombudsman website to complain to your solicitor.
If you have complained to your solicitor about poor service and you are not satisfied with their response, you
can contact the Legal Ombudsman.
The Legal Ombudsman deals with poor service, such as:
You can contact the Legal Ombudsman by:
They will keep in contact with you and make sure your case is passed to an investigator for assessment.
If you have complained to your solicitor about breaching the
SRA Code of Conduct
and you are not satisfied with their response, you can report them to the SRA.
Solicitors must follow the code of conduct. Examples of a breach include:
Report a breach on the SRA website