The Solicitors Regulation Authority (SRA) Standards and Regulations 2019 replaced the SRA Handbook (2011) from 25 November 2019., This practice note is relevant to all law firms and sole practitioners authorised by the SRA. It’s also relevant to individual solicitors, registered European lawyers (RELs) and registered foreign lawyers (RFLs), wherever they practise.
This practice note is our view of good practice in this area.
We issue practice notes for the use and benefit of our members. They represent our view of good practice in a particular area. They’re not intended to be the only standard of good practice that solicitors can follow. You’re not required to follow them but doing so will make it easier to account to oversight bodies for your actions.
Practice notes are not legal advice, nor do they necessarily provide a defence to complaints of misconduct or of inadequate professional service. While care has been taken to ensure that they’re accurate, up to date and useful, the Law Society will not accept any legal liability in relation to them.
For queries or comments on this practice note contact our Practice Advice Service.
There are seven mandatory principles which apply to everyone regulated by the SRA and to all aspects of practice. The principles can be found in the SRA Standards and Regulations.
The principles apply to all authorised individuals (solicitors, RELs and RFLs), authorised firms and their managers and employees. They also apply to individuals and the parts of a licensed body involved in delivering the regulated services.
The main section of the SRA’s Code of Conduct for Solicitors 2019 which is relevant to this area is headed Complaints handling (paragraphs 8.2 to 8.5) and the Code for Conduct for Firms (paragraph 7.1).