Informing your insurers

You should be aware of client confidentiality when talking to your insurers.

Professional indemnity insurance

Under the terms of your professional indemnity insurance (PII) policy, you must tell your insurer about any circumstances that may lead to a claim.

You’ll also have to give some details of your insurers to clients and/or claimants – see the SRA Indemnity Insurance Rules and the Provision of Services Regulations 2009. These regulations apply only to the compulsory element of the insurance.

You should not give information about your insurers beyond what is necessary. Ideally, get your insurer to agree what you may tell clients and other parties.

Do not admit liability or offer a settlement to any third party without consent from your insurers.

Cyber insurance

If you have cyber insurance, you might be able to get help with:

  • stopping the attack
  • the cost of responding to a data breach
  • investigating the cause of the attack
  • restoring systems and recovering information
  • informing clients
  • repairing reputational damage
  • fines (where insurable by law)
  • cyber extortion

Read more on cyber insurance

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