Dispute resolution

Tell us your views on dispute resolution in England and Wales

We’re asking members to send us your thoughts on dispute resolution processes by 27 September, to inform our response to a government consultation.

Three chairs around a table

The Ministry of Justice (MoJ) is investigating whether greater use of technology and services such as mediation and conciliation could offer more effective routes to dispute resolution in order to avoid litigation.

The MoJ has extended its call for evidence on dispute resolution, including on:

  • engagement – what motivates parties to take part in dispute resolution processes?
  • outcomes – how effective are such processes at fully resolving issues and achieving compliance compared to using the courts?
  • service providers – what standards, training, safeguards for parties and complaints procedures are in place?
  • fees and exemptions – what are the costs and benefits compared to using the courts?
  • technology and automation – what works well or creates barriers to justice?
  • equality – how are different types of parties affected (such as unrepresented parties, or those with protected characteristics)?

Additional evidence related to dispute resolution is also welcome.

Take a look at the consultation

How to get involved

We'll be responding to this call for evidence and we're seeking input from our members.

We encourage those with dispute resolution experience to share your insights, including tangible examples.

  1. Read the questions in the call for evidence
  2. Email CivilJusticePolicy@lawsociety.org.uk with your feedback by Monday 27 September 2021
  3. We’ll factor your feedback into our response to the government

The government will use this evidence to shape future reforms and build on the use of online and technological dispute resolution mechanisms, as well as traditional alternative dispute resolution processes.

The call for evidence closes on 31 October 2021. This has been extended from 30 September.

Find out more about the call for evidence

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