Balancing act – how to manage expectations and…
As law firms reopen, Sharon Glynn asks how they can manage competing client expectations and their own financial interests now that attitudes towards work have been transformed.
Simon McCrum is a management consultant to law firms, having previously become managing partner at a law firm the week the credit crunch started in 2007.
In this video, he sets out how his firm cut but also grew its way out of this challenging situation to become the fastest growing law firm in 2013.
He outlines what he learnt from this time and from working with law firms since, including: