Client care

Consumer Contracts Regulations 2013

This practice note explains when the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as amended, apply to contracts between solicitors and clients, and explains the consequences.

This note covers the key issues for solicitors, but it does not cover the whole of the regulations. You should read the regulations to make sure that you comply with the relevant requirements.

The SRA Standards and Regulations 2019 now apply and replaced the SRA Handbook (2011) from 25 November 2019.

This practice note is relevant to all law firms authorised by the SRA.

It’s also relevant to individual solicitors and registered foreign lawyers (RFLs), wherever they practise.

This practice note is the Law Society's view of good practice in this area, and is not legal advice. For more information see the legal status.