Helplines
We offer free helplines for our members to support you both professionally and personally.
Our free helplines offer practical support to solicitors and their employees.
All our helplines are open Monday to Friday, 9am to 5pm.
We can direct you to other support services for any professional or personal problems you may be facing.
The guidance we offer is based on the information you give us. We do not:
- offer legal advice
- accept responsibility for any liability which arises as a result of the guidance we give
Our calls are confidential. However, if we suspect money laundering activity or serious professional misconduct, we may be required to report it to law enforcement agencies.
Practice Advice Service
Our Practice Advice Service offers support on legal practice for Law Society members and their staff. It covers a range of topics including:
- conveyancing
- private client
- solicitor's costs
- professional indemnity insurance
Call: 020 7320 5675
Email: practiceadvice@lawsociety.org.uk
Opening hours: 9am to 5pm, Monday to Friday
Anti-money laundering helpline
Our anti-money laundering helpline offers support on anti-money laundering issues such as:
- customer due diligence
- source of funds
- sanctions and high risks jurisdictions list
- understanding the Legal Sector Affinity Group Anti-money Laundering Guidance for the Legal Sector
Call: 020 7320 9544
Email: aml@lawsociety.org.uk
Opening hours: 9am to 5pm, Monday to Friday
Lawyerline
Contact Lawyerline for guidance on client care and handling complaints, including how to:
- resolve complaints directly with clients
- engage effectively with the Legal Ombudsman
Call: 020 7320 5720
Email: lawyerline@lawsociety.org.uk
Opening hours: 9am to 5pm, Monday to Friday
Pastoral care helpline
If you're experiencing personal, financial or employment difficulties, our pastoral care helpline can help you to find the support you need.
Call: 020 7320 5795
Opening hours: 9am to 5pm, Monday to Friday
Other support for our members
We work with partner organisations to give you support on a wide range of issues.
Find out more about other support services available
There are several services and resources available to help solicitors who are facing financial difficulties.