Helplines

We offer free helplines for both professional and personal support.

Helpline worker with headset on

Our free helplines offer practical support to solicitors and their employees.

All our helplines are open Monday to Friday, 9am to 5pm.

We can direct you to other support services for any professional or personal problems you may be facing.

The guidance we offer is based on the information you give us. We do not:

  • offer legal advice
  • accept responsibility for any liability which arises as a result of the guidance we give

Our calls are confidential. However, if we suspect money laundering activity or serious professional misconduct, we may be required to report it to law enforcement agencies.

Our helplines are not available to the public. See our For the Public pages

Professional support

Practice Advice Service

Our Practice Advice Service offers support on legal practice for Law Society members and their staff. It covers a range of topics including:

  • conveyancing
  • private client
  • solicitor's costs
  • professional indemnity insurance

Call: 020 7320 5675

Email: practiceadvice@lawsociety.org.uk

Opening hours: 9am to 5pm, Monday to Friday

Anti-money laundering helpline

Our anti-money laundering helpline offers support on anti-money laundering issues such as:

Call: 020 7320 9544

Email: aml@lawsociety.org.uk

Opening hours: 9am to 5pm, Monday to Friday

Lawyerline

Contact Lawyerline for guidance on client care and handling complaints, including how to:

  • resolve complaints directly with clients
  • engage effectively with the Legal Ombudsman

Call: 020 7320 5720

Email: lawyerline@lawsociety.org.uk

Opening hours: 9am to 5pm, Monday to Friday

Personal support

Pastoral care helpline

If you're experiencing personal, financial or employment difficulties, our pastoral care helpline can help you to find the support you need.

Call: 020 7320 5795

Opening hours: 9am to 5pm, Monday to Friday

Other support

We work with partner organisations to give you support on a wide range of issues.

Find out more about other support services available

There are several services and resources available to help solicitors who are facing financial difficulties.