Q and As
Our Q and As are examples of some of the recent questions that the Practice Advice Service has helped solicitors with. If you cannot find the answer you need, contact us.
What should I do if I receive a letter of complaint from someone who is not a client?
I acted for the seller in a conveyancing matter where the buyer was unrepresented. I have just received a letter of complaint from the buyer who wants my firm to pay him compensation for the delayed completion. What should I do?
What must I tell a client before suing for non-contentious fees?
I plan to sue a client for non-contentious fees. My client care letter and invoice contained notice of the client’s rights to challenge or complain about the bill. Is there any other information I must give to the client before starting proceedings?