Q and As

My client is a buyer in a residential conveyancing matter. They brought their £20,000 cash deposit to the office. The money seems to be from their bank account but they won't pay the £30 fee for a banker’s draft. How much cash can I accept from my client?

I act for a client in a contentious matter. The client has made no payment on account despite several requests to do so. Our terms of business state that when requested a client must make a payment on account of costs. Can I terminate the retainer?

My client failed to pay my final invoice. I’ve informed them that I intend to issue proceeding to recover costs. They responded by making a complaint about the costs information that I provided at the outset. Can I still issue proceedings?

I am a trainee solicitor working in a residential conveyancing department. Is it possible to exchange contracts by fax or email?

I understand that the Legal Ombudsman (LeO) will now accept complaints from prospective clients where a person has unreasonably been refused a service. In what circumstances can I reasonably refuse to provide a service?