Q and As

To whom do I give notice of intention to register an enduring power of attorney?

Is it appropriate for a solicitor to copy an estate agent into correspondence about the progress of a client’s conveyancing transaction?

My firm’s PII is due for renewal in two months’ time. I’m finding it difficult to get a competitive quote. Do you offer any support to your members in this regard?

I acted for the seller in a conveyancing matter where the buyer was unrepresented. I have just received a letter of complaint from the buyer who wants my firm to pay him compensation for the delayed completion. What should I do?

My client is unhappy with my bill. We have exhausted the internal complaints procedure and I have given him the contact details of the Legal Ombudsman. Now he has asked for my bill to be assessed. What do I have to do?

I am the firm’s Money Laundering Reporting Officer and would like to know whether or not we should keep our Customer Due Diligence (CDD) papers separate from the client’s main file of papers.

My firm acted for a claimant in a litigation matter. We have been without instructions for three months. Despite extensive efforts to contact and locate the client, we have been unsuccessful. Should we make an application to come off the court record?

Where can I find reference to checking source of funds from third parties in the Anti-money laundering guidance for the legal sector?

I act for a UK registered company client on a matter that has now completed. My client has advised me that my invoice is to be addressed to and paid by an overseas associate company. Is this possible?

Does the Law Society publish any guidance on how long a client's original will should be retained?