Q and As

Our Q and As are examples of some of the recent questions that the Practice Advice Service has helped solicitors with. If you cannot find the answer you need, contact us.

Topic

Subtopic

Type

Regulation
Q&A

What should I do if I receive a letter of complaint from someone who is not a client?

I acted for the seller in a conveyancing matter where the buyer was unrepresented. I have just received a letter of complaint from the buyer who…

21 Oct 2019

Civil litigation
Q&A

I act for a client who has made no payment on account of costs. Can I terminate the retainer?

I act for a client in a contentious matter. The client has made no payment on account despite several requests to do so. Our terms of business state…

21 Oct 2019

Anti-money laundering
Q&A

Can I accept my client’s £20,000 cash deposit?

My client is a buyer in a residential conveyancing matter. They brought their £20,000 cash deposit to the office. The money seems to be from their…

16 Sep 2019

Client care
Q&A

Refusing to provide a service

I understand that the Legal Ombudsman (LeO) will now accept complaints from prospective clients where a person has unreasonably been refused a…

26 Feb 2019

Client care
Q&A

Can I still issue cost recovery proceedings if a client complains?

My client failed to pay my final invoice. I’ve informed them that I intend to issue proceeding to recover costs. They responded by making a…

23 Mar 2020

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