Spaced out: why you should keep your office
Bernadette Bennett considers the advantages of retaining office space during the pandemic, even if…
09 Nov 2020
Client care
Our practice notes, guides and other resources will help you provide a good standard of service for your clients, to support your business and meet legal requirements.
Resources
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- Client funds20 Apr 2020
- Conflict of interests in conveyancing18 Jun 2020
- Dealing with complaints from prospective clients18 Oct 2019
- Engaging clients21 Apr 2020
- Financial abuse14 Jul 2020
- GDPR and DPA guidance for solicitors in law firms26 Sep 2019
- LPP and client confidentiality12 Mar 2020
- Legal professional privilege09 Sep 2019
- Managing and closing files10 Mar 2020
- Meeting the needs of vulnerable clients05 Jun 2020
- Ownership of documents12 Mar 2020
- SRA transparency rules: briefing for members20 Jul 2018
- Signing and exchanging documents07 Oct 2019
- Sources of complaints03 Jan 2020
- Working with clients who may lack mental capacity05 Jun 2020
- Working with vulnerable clients case studies05 Jun 2020
- Disqualified from justice: Legal aid means test report01 Apr 2018
- Law under lockdown: the impact of COVID-19 measures on access to justice and vulnerable people25 Sep 2020
- Legal needs of individuals in England and Wales report27 Jan 2020
- Online survey of individuals’ handling of legal issues in England and Wales 201525 May 2016
- Client information requirements22 Nov 2019
- Confidentiality around client insolvency17 Nov 2010
- Conflict of interests02 Dec 2019
- Consumer Contracts Regulations 201322 Nov 2019
- Handling complaints03 Jun 2021
- Information on letterheads, emails and websites26 Jan 2021
- Legal professional privilege13 Nov 2019
- Protection for client accounts27 Nov 2019
- Providing services to D/deaf and hard of hearing people12 Jul 2012
- Provision of Services Regulations 200924 Feb 2021
- Residual client balances28 Nov 2019
- Unbundling civil legal services04 Apr 2016
- Use of interpreters in criminal cases10 Dec 2019
- Using lawtech in your practice21 May 2020
- What to do when a complaint goes to the Legal Ombudsman22 Nov 2019
- Who owns the file?16 Jan 2019
- Withdrawing from a criminal case03 Mar 2021
- A client’s personal data has been accidentally disclosed. Can I delay reporting until I have the full facts?15 Oct 2019
- Bill - request for assessment26 Feb 2019
- Can I still issue cost recovery proceedings if a client complains?23 Mar 2020
- Can I use the same interpreter as the police for taking instructions?01 Sep 2020
- Can a successor firm be liable for an original firm’s inadequate professional service?16 Jan 2020
- Can the Legal Ombudsman re-assess a bill that’s been assessed by a court?15 Feb 2021
- Do partners have to sign bills?26 Feb 2019
- Do we have to share our PII policy number with a former client?20 May 2021
- How do I deal with a client complaint about a barrister?09 Jul 2020
- How do I handle a complaint where the client file has been destroyed?19 Apr 2021
- How long can I retain a private client file for?15 Aug 2019
- How much detail must I give beneficiaries of an estate about costs?30 Apr 2021
- Invoicing clients by email26 Feb 2019
- Is outlining our reporting obligations in client care letters ‘tipping off’?26 Feb 2021
- Is the Legal Ombudsman’s final decision binding?26 Oct 2020
- My client does not want to disclose their address in proceedings. What do I need to do?22 Jan 2021
- Refusing to provide a service26 Feb 2019
- Should solicitors copy estate agents into emails about the progress of conveyancing transactions?03 Aug 2020
- What are my obligations to a client after an initial interview?02 Jun 2020
- What pre-interview client checks should we make?10 Jun 2021
- What should I include in our firm's policy on acting for clients with a disability?05 Sep 2019
- Legal Services Board ongoing competence call for evidence11 Feb 2021
- Price and service transparency07 Aug 2019
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