Legal Ombudsman review of Scheme Rules 2022 – Law Society response
The Legal Ombudsman (LeO) has proposed changes to the LeO Scheme Rules following a review. Find out what's changing.
13 Apr 2022
Client care
Our practice notes, guides and other resources will help you provide a good standard of service for your clients, to support your business and meet legal requirements.
Resources
All resources
- Client funds21 Apr 2020
- Conflict of interests in conveyancing18 Jun 2020
- Dealing with complaints from prospective clients18 Oct 2019
- Engaging clients21 Apr 2020
- Financial abuse13 May 2022
- GDPR and DPA guidance for solicitors in law firms26 Sep 2019
- LPP and client confidentiality12 Mar 2020
- Legal professional privilege09 Sep 2019
- Legal professional privilege: disclosing suspicions to your MLRO07 Mar 2022
- Managing and closing files10 Mar 2020
- Meeting the needs of vulnerable clients05 Jun 2020
- Ownership of documents12 Mar 2020
- SRA Compensation Fund04 May 2022
- SRA transparency rules: briefing for members20 Jul 2018
- Signing and exchanging documents07 Oct 2019
- Sources of complaints03 Jan 2020
- Working with clients who may lack mental capacity13 May 2022
- Working with vulnerable clients case studies05 Jun 2020
- Disqualified from justice: Legal aid means test report01 Apr 2018
- Law under lockdown: the impact of COVID-19 measures on access to justice and vulnerable people25 Sep 2020
- Legal needs of individuals in England and Wales report27 Jan 2020
- Online survey of individuals’ handling of legal issues in England and Wales 201525 May 2016
- Client information requirements08 Sep 2021
- Confidentiality around client insolvency17 Nov 2010
- Conflict of interests18 Oct 2021
- Consumer Contracts Regulations 201310 Nov 2021
- Handling complaints03 Jun 2021
- Information obligations for service providers06 Jul 2021
- Information on letterheads, emails and websites26 Jan 2021
- Legal professional privilege12 Aug 2021
- Protection for client accounts27 Nov 2019
- Providing services to D/deaf and hard of hearing people12 Jul 2012
- Residual client balances09 Sep 2021
- Responding to a financial crime investigation24 Jan 2022
- Unbundling civil legal services13 Apr 2022
- Use of interpreters in criminal cases10 Dec 2019
- Using lawtech in your practice21 May 2020
- What to do when a complaint goes to the Legal Ombudsman07 Jul 2021
- Who owns the file?09 Sep 2021
- Withdrawing from a criminal case03 Mar 2021
- A client’s personal data has been accidentally disclosed. Can I delay reporting until I have the full facts?15 Oct 2019
- Bill - request for assessment26 Feb 2019
- Can I charge for due diligence checks?25 Nov 2021
- Can I make a Criminal Injuries Compensation Authority complaint on behalf of a client?25 Apr 2022
- Can I use the same interpreter as the police for taking instructions?01 Sep 2020
- Can a club refer a complaint to the Legal Ombudsman?27 Oct 2021
- Can a successor firm be liable for an original firm’s inadequate professional service?16 Jan 2020
- Can the Legal Ombudsman re-assess a bill that’s been assessed by a court?15 Feb 2021
- Can the deadline for a subject access request be extended?01 Sep 2021
- Do partners have to sign bills?26 Feb 2019
- Do we have to share our PII policy number with a former client?20 May 2021
- How do I deal with a client complaint about a barrister?09 Jul 2020
- How do I handle a complaint where the client file has been destroyed?19 Apr 2021
- How long can I retain a private client file for?15 Aug 2019
- How much detail must I give beneficiaries of an estate about costs?30 Apr 2021
- Invoicing clients by email26 Feb 2019
- Is outlining our reporting obligations in client care letters ‘tipping off’?26 Feb 2021
- Is the Legal Ombudsman’s final decision binding?26 Oct 2020
- I’m setting up a new firm. What should we include in our client care letters?24 Jan 2022
- I’ve been professionally embarrassed. Can I withdraw from a Crown Court case?08 Jul 2021
- My client does not want to disclose their address in proceedings. What do I need to do?22 Jan 2021
- Refusing to provide a service26 Feb 2019
- Should solicitors copy estate agents into emails about the progress of conveyancing transactions?03 Aug 2020
- What are my obligations to a client after an initial interview?02 Jun 2020
- What pre-interview client checks should we make?10 Jun 2021
- What should I include in our firm's policy on acting for clients with a disability?05 Sep 2019
- When acting on multiple retainers, can I rely on client care information I've already provided?27 Aug 2021
- When can a Legal Ombudsman case fee be charged?30 Jun 2021
- When can our practice accept client funds?08 Dec 2021
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