Why “It’s Greek to me” should not be what your clients say about your communication style
Rita Gupta shares her advice for legal professionals on improving your professional communication…
29 May 2020
Client care
Our practice notes, guides and other resources will help you provide a good standard of service for your clients, to support your business and meet legal requirements.
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- Client funds21 Apr 2020
- Conflict of interests in conveyancing18 Jun 2020
- DAC 6 and legal professional privilege 08 Jun 2020
- Dealing with complaints from prospective clients18 Oct 2019
- Engaging clients21 Apr 2020
- GDPR and DPA guidance for solicitors in law firms26 Sep 2019
- LPP and client confidentiality12 Mar 2020
- Legal professional privilege09 Sep 2019
- Managing and closing files10 Mar 2020
- Meeting the needs of vulnerable clients05 Jun 2020
- Ownership of documents12 Mar 2020
- SRA transparency rules: briefing for members20 Jul 2018
- Signing and exchanging documents07 Oct 2019
- Sources of complaints03 Jan 2020
- Working with clients who may lack mental capacity05 Jun 2020
- Working with vulnerable clients case studies05 Jun 2020
- Client information requirements22 Nov 2019
- Confidentiality around client insolvency17 Nov 2010
- Conflict of interests02 Dec 2019
- Consumer Contracts Regulations 201322 Nov 2019
- Handling complaints02 Jan 2020
- Information on letterheads, emails and websites26 Nov 2019
- Legal professional privilege13 Nov 2019
- Protection for client accounts27 Nov 2019
- Providing services to D/deaf and hard of hearing people12 Jul 2012
- Provision of Services Regulations 200909 Dec 2019
- Residual client balances28 Nov 2019
- Unbundling civil legal services04 Apr 2016
- Use of interpreters in criminal cases10 Dec 2019
- Using lawtech in your practice21 May 2020
- What to do when a complaint goes to the Legal Ombudsman22 Nov 2019
- Who owns the file?16 Jan 2019
- Withdrawing from a criminal case09 Dec 2019
- A client’s personal data has been accidentally disclosed. Can I delay reporting until I have the full facts?15 Oct 2019
- Bill - request for assessment26 Feb 2019
- Can I still issue cost recovery proceedings if a client complains?23 Mar 2020
- Can a successor firm be liable for an original firm’s inadequate professional service?16 Jan 2020
- Do partners have to sign bills?26 Feb 2019
- How long can I retain a private client file for?15 Aug 2019
- Invoicing clients by email26 Feb 2019
- Refusing to provide a service26 Feb 2019
- What are my obligations to a client after an initial interview?02 Jun 2020
- What should I include in our firm's policy on acting for clients with a disability?05 Sep 2019
- Price and service transparency08 Aug 2019
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