Find out what's happening with the LSB's work on quality indicators and how to get involved in the SRA's digital comparison tool pilots.
Tesco Mobile explain how they deliver award-winning customer service, and how you can use their actionable tips in your approach to client care.
We've responded to the Legal Services Board's discussion on quality indicators in the legal services market.
Fiona du Feu explains how to overcome the practical difficulties to ensure that your trainees learn relevant skills when working from home.
Asking for a 19% budget hike for the Legal Ombudsman service in the middle of the COVID-19 crisis is unrealistic and poorly timed.
We've responded to the Office of Legal Complaints' consultation on its business plan and budget 2021/22 for the Legal Ombudsman service.