Client care

Residual client balances

This practice note includes advice on:

  • the rules relating to residual client balances
  • steps to take to return funds to clients
  • what to do when the client cannot be traced

The SRA Standards and Regulations 2019 replaced the SRA Handbook (2011) from 25 November 2019.

Accordingly, this practice note is relevant to all law firms and sole practitioners authorised by the SRA. It is also relevant to individual solicitors, registered European lawyers (RELs) and registered foreign lawyers (RFLs), wherever they practise.

This practice note is the Law Society’s view of good practice in this area, and is not legal advice. For more information see the legal status.