Client care

Using lawtech in your practice

The emergence of lawtech provides powerful tools to change the way in which legal services are provided.

 Lawtech can also have a role in:

  • tackling unmet legal demand
  • promoting legal education
  • early access to legal advice

It does, however, raise particular risks for firms and their duties to clients, particularly in respect of their professional conduct duties. This practice note looks at these risks.

Coronavirus

This practice note is an updated version of the 2016 practice note on semi-automated legal services and reflects specific issues related to the use of lawtech by firms during lockdown when staff are working from home.

It considers issues around legacy systems, procurement and security as well as the use of technology to innovate in the digital delivery of legal services while fee earners and clients are working from home for extended periods.

We’ll update this page as the effects of the current situation become clearer to ensure this advice is current and reflects lessons learned. 

This practice note is the Law Society’s view of good practice in this area, and is not legal advice. For more information see the legal status.