Publishing complaints procedures
Compliance and ethics specialist Tracey Calvert explains how to publish a complaints procedure that complies with the SRA service transparency rules.
Everyone knows that if you catch a problem early, you're more likely to stop it getting worse. The same is true for legal problems - most of the time, these are easier, and cheaper, to address early on.
As lawyers, we are really good at talking about "access to justice". I have used that phrase countless times over the past few years.