News and articles

Filter (1)
Filtering your search results Back to results

Applied filters

Client care
Clear all filters
Filter
From
To
Client experience: the secret to winning business with less activity
Emma Egerton-Jones looks at how to tackle the twin challenges of retaining key clients and winning new ones.
25 Aug 2023
Parliamentary briefing: Russia (Sanctions) (EU Exit) (Amendment) (No. 3) Regulations 2023
We're briefing parliamentarians about concerns with the Russia (Sanctions) (EU Exit) (Amendment) (No. 3) Regulations 2023.
21 Jul 2023
Slow response to a scam: avoiding a complaint to the Legal Ombudsman
Cybercrime is on the increase. Jason Chapman and Anjali Mouelhi explore a real case where the victim of a scam complained to the Legal Ombudsman...
06 Jul 2023
What would you do if your partner stole from your firm?
Alan Sheeley, Samantha Palmer and Michael Reading share key actions you must take should you receive an allegation of fraud within your firm.
31 Mar 2023
How you and your clients can benefit from investing in legal translation services
Nicole Fenwick and Irene Corchado Resmella explore how working with a specialist legal translator can help break down language barriers to benefit both you and...
17 Mar 2023
Witnessing signatures: solicitor struck off for false claim
Jessica Clay considers a case where a solicitor found themselves in the Solicitors Disciplinary Tribunal (SDT) for misconduct. Breaches of the SRA Principles were alleged,...
26 Jan 2023
Empathy and sensitivity: a new approach for no-fault divorce
No-fault divorce is the biggest shake up in family law for decades and involves a whole new set of procedures. As family lawyer Rita Gupta...
24 Mar 2022
How we’re embracing ESG and sustainability as part of our strategy for success
David Hunter, member of our Climate Change Working Group, discusses how Bates Wells has incorporated environmental, social and governance principles into how it's doing business.
08 Feb 2022
Great expectations: when to let clients go
Rita Gupta shares her advice for legal professionals on how to know when to let the client go.
28 Jul 2020
Owning up to mistakes: what's the right thing to do?
Mistakes happen. Everybody – even lawyers at the top firms – make mistakes. Pearl Moses sets out the steps to take if something goes wrong.
08 Jan 2020
6 tips to keep legal fees proportionate for the privately paying client
Rita Gupta, director of Leiper Gupta Family Lawyers (LGFL Ltd), and member of the Law Society's Family Law panel and Resolution, shares her advice...
23 Oct 2019
The due diligence dilemma for law firms
Under the new SRA Code of Conduct, all referrals to IFAs must be based on a written agreement if a fee-sharing agreement is in place....
08 Mar 2019
1 ... 3 4 5