Advice on how to market yourself effectively to potential clients.
I want to know how long I should retain my closed files in storage.
Under the new SRA Code of Conduct, all referrals to IFAs must be based on a written agreement if a fee-sharing agreement is in place.
I am the firm’s Money Laundering Reporting Officer and would like to know whether or not we should keep our Customer Due Diligence (CDD) papers separate from the client’s main file of papers.
The Legal Ombudsman has made progress with its modernisation programme and should now strengthen measures to earn the trust and confidence of the public.
Compliance and ethics specialist Tracey Calvert explains how to publish a complaints procedure that complies with the SRA service transparency rules.
Rachel Brushfield explores the role of insight and client relationship management (CRM) systems in effectively managing and influencing your key stakeholders at work.
This episode of 'In Conversation with…' looks at legal writing styles with Daphne Perry, trainer, writer, consultant and co-author of Clarity for Lawyers, 3rd edition.
Everyone knows that if you catch a problem early, you're more likely to stop it getting worse. The same is true for legal problems - most of the time, these are easier, and cheaper, to address early on.
Do you have a happy client who isn’t camera shy and who would love to promote the solicitor profession?
As lawyers, we are really good at talking about "access to justice". I have used that phrase countless times over the past few years.
Lewis Crofts writes about the recent appeal court ruling against the Serious Fraud Office and how it affects in-house lawyers.