HMCTS reinforces complaints channels for interpreting issues
HMCTS operates three distinct complaint pathways:
- individual interpreter issues (competency, conduct, service delivery) should be reported to thebigword at 03333 445 701 or moj@thebigword.com
- administrative problems (wrong languages, missing interpreters, booking failures) require the HMCTS complaints procedure on GOV.UK, with 10-day response commitments
- broader service concerns (systemic issues, contractual performance) should go to HMCTSContractedservices@justice.gov.uk
It’s important that legal professionals are aware of the different pathways.
Proper complaint reporting drives improvements and will help to shape reforms, including new qualifications frameworks and strengthened quality assurance, launching in October 2026.
To share you experiences with using interpreter services, complete this short survey.
The survey will be open until Friday 31 October 2025.
We’ve been calling for sustained investment in our courts
In our 2025 State of the Courts report, around two-thirds of respondents (63%) had experienced delays in cases being heard in the last year due to the state of the court, with some solicitors reporting delays associated with interpreters.
The UK government must make a sustained investment in our courts to restore this vital public service.
Discover what else we’ve been doing to support court reform.