Your weekly update from our public affairs team on all the latest developments and debates in Parliament and across Whitehall.
We are pleased by the great strides made in transparency within the regulated legal services market but more needs to be done to protect consumers from harm.
Dave Seager explains some steps you can take to make your website more open and welcoming, and stand out from the competition.
Rebecca Atkinson looks at some of the reasons why clients complain and how to avoid complaints by focusing on providing good service in key areas.
The authors of the Solicitor's Handbook 2019 discuss the major changes coming for solicitors against a background of uncertainty.
Compliance and ethics specialist Tracey Calvert explains how to publish a complaints procedure that complies with the SRA service transparency rules.