Should I send original documents to the Legal Ombudsman?

A former client referred a complaint to the Legal Ombudsman. An investigator asked us to provide documents from the file. Should we send the original documents or can we send copies?

The Legal Ombudsman (LeO) has the power under the Legal Services Act 2007 to require a party to a complaint to provide documents.

LeO operates a paperless office, and it scans and shreds any documents sent to it.

You should therefore not send original documents to LeO unless specifically asked to do so. If you are in any doubt, it is best to clarify the position with them.

For more information, see our practice note on what to do when a complaint goes to the Legal Ombudsman.


While every effort has been made to ensure the accuracy of the information in this article, it does not constitute legal advice and cannot be relied upon as such. The Law Society does not accept any responsibility for liabilities arising as a result of reliance upon the information given.

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