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Some claims companies are actively encouraging holidaymakers to make claims for sickness when no illness has occurred. The practice is apparently fuelled by unscrupulous touts operating in holiday resorts. The Foreign Office website warns travellers that it’s a criminal offence to make false claims and the Ministry of Justice has said that UK holidaymakers who are found guilty of making a fraudulent claim face up to three years in jail.
If you do have a genuine claim for sickness, it’s important you mention your condition to hotel staff or tour representatives in the resort immediately. You can contact your tour operator directly without using a claims management company. If you aren’t sure how to make a claim, you can get free, impartial advice from consumer organisations such as Citizens Advice or the Which? website. If you have suffered a genuine illness and you make a successful claim without using a claims management company, you will keep the compensation yourself.
If you have been seriously ill while on holiday, or suffered serious injury, it’s a good idea to seek advice from a solicitor specialising in personal injury. Choosing a specialist solicitor ensures a high level of service and expertise, plus guaranteed consumer protection. All solicitors are highly trained and subject to strict regulation to ensure they deliver the best service to their clients. The public are also protected by solicitors' mandatory professional indemnity insurance and the Solicitors' Compensation Fund.
Consumers have every right to expect such guarantees. Claims companies offer nothing like these protections to those seeking legal help and this is confusing for consumers.
A claims management company is required to adhere to strict rules when dealing with consumers. They must not:
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