Price and service transparency

Publishing complaints procedures

The new price transparency rules for law firms and solicitors require you to provide clear information about your complaints handling procedures, as well as how and when a complaint can be made to the Legal Ombudsman and the Solicitors Regulation Authority.

In this podcast, Tracey Calvert explains how to publish a complaints procedure that complies with the rules.

Speaker

Tracey Calvert is a regulatory, compliance and ethics specialist providing a variety of advisory services to members of the solicitor's profession. She is a regular speaker and trainer on these topics, and has delivered presentations within the UK and internationally.

Listen to the podcast:

Listen to "Price and service transparency" on Spreaker.

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