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Q and As
Our Q and As are examples of some of the recent questions that the Practice Advice Service has helped solicitors with. If you cannot find the answer you need, contact us.
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Most relevant
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Most recent
I found an error in a client file. What should I do?
I took over a file and spotted an error which has the potential to cause the client loss if it cannot be corrected. What are...
27 Sep 2023
How do I request a client’s medical records?
I need to access my client’s health records to proceed with a case. Where can I get a copy of the Law Society and British...
22 Sep 2023
Do I need to get a copy of the planning permission for an extension added by a previous owner?
I act for the purchaser of a residential property that had a large extension added six years ago by a previous owner. Would it be...
22 Sep 2023
When can a lasting power of attorney be used?
Can a registered lasting power of attorney (LPA) be used whilst the donor still has capacity?
20 Feb 2023
Can I make a Criminal Injuries Compensation Authority complaint on behalf of a client?
My client was granted an award by the Criminal Injuries Compensation Authority (CICA) but is unsatisfied with the customer service. Can I make a complaint...
22 Sep 2023
What pre-interview client checks should we make?
We offer initial fixed-fee interviews by appointment and can sometimes see people on a walk-in basis. Do we need to make any checks before the...
10 Jun 2021
Is outlining our reporting obligations in client care letters ‘tipping off’?
We would like to include a paragraph about our AML reporting obligations in our terms of business. Would this contravene the ‘tipping off’ provisions?
26 Feb 2021
My client is a member of a UK political party. Do they count as a politically exposed person?
I’m acting for a client who is a member of a UK political party. Is my client a politically exposed person (PEP)? If so, will...
22 Sep 2023
What ID is needed to visit a client at a police station?
What form of identification does an accredited representative need to show when visiting a client who has been arrested at a police station?
22 Sep 2023
Bill - request for assessment
My client is unhappy with my bill. We have exhausted the internal complaints procedure and I have given him the contact details of the Legal...
26 Feb 2019
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