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Price and service transparency

  • The Solicitors Regulation Authority (SRA) Transparency Rules came into force on 6 December 2018. This page brings together guidance and support to help you and your firm comply with the new minimum requirements.

    The rules require firms to publish price and service information on their websites, or to provide it to prospective clients on request if they do not have a website.

    The rules apply to specified areas of law. For individual clients, these are:

    • residential conveyancing
    • probate
    • immigration (except asylum)
    • road traffic offences
    • employment tribunal claims (unfair/wrongful dismissal).

    For business clients, they are:

    • employment tribunal claims (unfair/wrongful dismissal)
    • debt recovery (up to £100,000)
    • licensing applications for business premises.

    We are interested in hearing about your experiences with the implementation of the new rules, both positive and negative. This will help us to develop more useful and relevant guidance, and understand the impact of the new rules for any future review by the SRA or the Law Society. Case studies of your experiences or other feedback can be sent to regulation@lawsociety.org.uk.

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    On the same side: how to handle complaints

    In the first of a two-part series on complaints, Rebecca Atkinson, the director of risk & compliance at Howard Kennedy LLP, looks at some of the reasons why clients complain and how to avoid complaints by focusing on providing good service in key areas.

    17 February 2020
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    The authors of the Solicitor's Handbook 2019 discuss the major changes coming for solicitors against a background of uncertainty. 

    25 November 2019
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    Price and service transparency

    This practice note describes the new SRA Transparency Rules and offers support to solicitors in deciding how to comply with the new Rules.

    22 November 2019
    Practice note

    Price and service transparency - how you can comply

    This guide gives an overview of price and service transparency. You should read it alongside our practice note on price and service transparency.

    8 August 2019
    Advice

    Publishing complaints procedures

    Compliance and ethics specialist Tracey Calvert explains how to publish a complaints procedure that complies with the SRA service transparency rules.

    4 February 2019
    Audio

    Transparency requirements when acting for small businesses

    Compliance and ethics specialist Tracey Calvert explains how to apply the new price transparency rules when acting for a small business.

    24 January 2019
    Audio

    Choose lawyer by weighing three important considerations, Law Society advises as new rules kick in

    Small businesses and individuals who need legal advice will be able to find regulated information from law firms about their fees and services.

    6 December 2018
    Press release

    Price transparency - is anybody ready for it?

    Pearl Moses talks to Rebecca Atkinson, risk director at Howard Kennedy LLP, about how her firm is dealing with the requirements.

    6 December 2018
    Audio

    A practical guide to price transparency

    This podcast offers practical tips to ensure your firm is ready for the new price transparency obligations.

    22 November 2018
    Audio

    Guidance for law firms on publishing price and service information

    The Law Society has reminded the profession that new SRA rules mean firms must publish a range of price and service information by 6 December.

    1 November 2018
    Press release
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