Publishing complaints procedures
The new price transparency rules for law firms and solicitors require you to provide clear information about your complaints handling procedures, as well as how and when a complaint can be made to the Legal Ombudsman and the Solicitors Regulation Authority.
In this podcast, Tracey Calvert explains how to publish a complaints procedure that complies with the rules.
Tracey Calvert is a regulatory, compliance and ethics specialist providing a variety of advisory services to members of the solicitor's profession. She is a regular speaker and trainer on these topics, and has delivered presentations within the UK and internationally.
Listen to the podcast:Listen to "Price and service transparency" on Spreaker.