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Pro bono: making a meaningful impact

We hear from four legal teams about the challenges and rewards of making a meaningful impact with pro bono work.

Complaints from third parties – could you be accountable?

Jason Chapman and Anjali Mouelhi compare two different cases concerning complaints from third parties and look at how LeO dealt with each one – with...

Six steps for developing a corporate social responsibility programme

What is corporate social responsibility (CSR) and why does it matter? Marcus Hayes MBE highlights the benefits of setting up a CSR programme in your...

Why set up a mentoring and buddying scheme?

There can be hesitance to engage in mentoring schemes – especially in smaller practices. Melanie Hadwin and Susanta Banerjee make the case for how mentoring...

Three ways to improve client care at your law firm

When prospective clients contact you, they are often facing challenging life circumstances. So, it’s important to make the onboarding process as smooth as possible. Alexa...

Recruiting and retaining talent: how to attract the right people

Without the right people around you, your firm might not reach its full potential. Priya Dhokia sets out the steps you can consider to attract...

Client experience: the secret to winning business with less activity

Emma Egerton-Jones looks at how to tackle the twin challenges of retaining key clients and winning new ones.

Reputation management: how to navigate a PR disaster

Reputation management specialist Nick McAleenan sets out what to consider if you find your firm in the eye of the storm.

Mark Evans has been elected as our new deputy vice president

Mark Evans has won the election to become the new deputy vice president of the Law Society of England and Wales.

Greenwashing: what do you need to know?

Many prominent businesses have accusations of 'greenwashing' levelled at them. But what exactly is it? And how can you prevent your organisation from getting into...

“All you can see is dark”: dealing with depression as a small firm leader

Nigel Pullen built his small firm from the ground up almost 40 years ago. The journey wasn’t always easy – for Mental Health Awareness Week...

Opening up; stress, pressure and mental ill-health in private practice

Managing your mental health in a demanding work environment can be incredibly challenging. For Mental Health Awareness Week, three solicitors open up about their experiences...

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