Preparing for the new video hearings service

Remote hearings will change in 2024. Claire Jukes from HM Courts and Tribunals Services explains what steps you can take now to prepare.
A court user waits for an online hearing to start; a white man wearing a headset looks at a computer monitor on his desk, the screen shows a video call holding screen with the HM Courts and Tribunals Service logo in white on a black background

Many solicitors and other court users attend remote hearings on the Cloud Video Platform which was introduced in response to the COVID-19 pandemic. During 2024, HMCTS will introduce a new video hearings service (VHS) a bespoke service, designed specifically for court hearings.

The new service will provide:

  • virtual meeting rooms enabling secure, pre-hearing consultations and negotiations, without the need to switch to another platform
  • secure, private meeting rooms for judicial office holders to deliberate
  • on-demand support from specially trained teams to assist participants if struggling to sign in or if they lose connection during their hearing
  • simultaneous interpretation enabling seamless participation in hearings

The service is currently being used nationally in tax and property tribunals, as well as:

  • Birmingham Civil and Family Justice Centre
  • Bristol Employment Tribunal
  • Chester Crown Court
  • Newport Immigration and Asylum Centre, Wales

How to join a hearing

HMCTS will provide plans to roll out the service more widely over the coming months.

Your local court will inform you when your hearings on the VHS will begin and the way you join a hearing will change.

Joining instructions will be sent from a ‘’ email address and you’ll need to set up an account before your hearing takes place.

It is important you follow the joining instructions to ensure you can join the hearing.

Preparing for change

There are some simple steps you can take now to be ready for hearings on the service:

HMCTS wants to work closely with legal professionals to support the move to the VHS. The team behind it welcomes your feedback and questions on the service. Please contact them on

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