Help with Law Society Learning
Law Society Learning helps you to gain the skills and knowledge you need to develop your career.
Get help with how to how to use this service by checking out the frequently asked questions below.
Frequently asked questions
Log into Law Society Learning and select the three dots in the top right corner next to the basket icon.
The order history option will appear in the drop-down menu.
If you made the order yourself, you may have accidentally selected 'buy for a colleague' during purchase.
Check your order history and select 'enrol colleagues' to assign the item(s) to your own account. See our guide for more details on how to use the 'enrol colleagues' function (PDF 336 KB).
The enrolment form lists the names of solicitors who are registered with the Solicitors Regulation Authority (SRA) as working at your firm.
If you need to enrol someone who is not on this list, click the 'add colleague' button.
Once you have added the name and email address of the colleague you wish to enrol, their name will appear on the enrolee list on the right of the page.
If any names in your firm's list appear to be incorrect, contact the SRA to get these updated.
No, you can enrol your colleagues in stages.
To resume enrolling your colleagues, return to your order history and select 'enrol colleagues' again to allocate your remaining seats.
Your colleagues will receive an automated notification email with instructions on how to start their learning.
To access their items, they will need a Law Society Learning account linked to that email address.
You can remove colleagues from your list before you select the 'enrol' button.
If you've already completed the enrolment, contact us and provide the:
- order number
- name and email address of the colleague you wish to be removed
After your order has been completed, you will receive an email containing your multi-pass code, which you can distribute to your colleagues.
If you do not receive this email, contact us and quote your order number.
Once you've achieved the completion criteria for your learning, the certificate will become available on your course page and in the 'certificates' tab within 'MyLearning'.
If you select 'certificates', you'll be able to view your list of certificates.
You can download a certificate by clicking 'more info' then 'download'.
Your VAT invoice will be sent to you within three working days of purchase.
If you have not received your invoice within this timeframe, check your spam filter.
If you require a copy or any amendments to be made to an invoice, you can request these using our contact us form, quoting your order number and any changes required.
If you've enrolled onto a live exam, our accreditations team will email you joining instructions and any pre-exam materials one week before the exam.
If you have any questions about the exam, email email@example.com.
You will receive an automated email after you place your order with details on how to make payment.
Your training will be released after we've received and allocated your payment. Allow up to 10 working days for payments to be allocated.
To avoid delays in allocating, quote the order number and/or invoice number when making a payment.
For the best learning experience, we recommend completing your training online using the Law Society Learning platform.
You will be able to revisit each training module online after they have been completed and this will not affect your course grade.
If you require transcripts for accessibility reasons, see below.
All our online courses are Digital Accessibility Centre (DAC) compliant and have been designed to be compatible with screen readers.
If you require course transcripts, complete the contact us form with your request.
Webinars and virtual classroom sessions are delivered through Microsoft Teams, which has built-in closed captioning.
our video content will also contain captions.
If you're sitting an exam and require reasonable adjustments, email firstname.lastname@example.org.