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People value quality, skill and peace of mind as well as price

26 January 2018

Getting the right information at the right time and in the right way is vital to making an informed choice about legal services, the Law Society of England and Wales said today in response to research published by the Solicitors Regulation Authority (SRA).

"Many clients seek legal advice at moments of great anxiety and stress. Helping them to make informed choices about what is required to resolve their legal problems is at the heart of our work,” said Law Society president Joe Egan.

Law Society research has already revealed significant differences in consumer behavior and priorities when making decisions about three different areas of law - including conveyancing, the one area the SRA research looked at.

“On the basis of our own research across different areas of law I would advise the SRA not to extrapolate from one area of law to draw conclusions across the whole marketplace.

“In addition, people’s priorities and decisions change as their legal situation becomes more complex - the experience of the solicitor, their skill-set and regulatory protections were valued over price the more complex an issue became.

Few legal problems are one-dimensional. Individual circumstances shape each case and therefore the legal services needed to address it.

Joe Egan concluded: “I would like to reiterate how vital it is that each person gets the right information about the legal services they need, in the right way and at the right time.

“We want to help people understand their legal issue and the most appropriate solution for them before they decide what price to pay. You don’t get that from most websites - you do get it from talking to a solicitor.”

Notes to editors

Law Society consumer behaviour (December 2017)

About the Law Society

The Law Society is the independent professional body that works globally to support and represent solicitors, promoting the highest professional standards, the public interest and the rule of law. 

Press office contact: Harriet Beaumont | | +44 (0)20 7320 5830