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Advice on client care and complaints handling

Contact Lawyerline:

Lawyerline can help you to:

 1. Avoid complaints

This will assist you to:

  • obtain professional indemnity insurance and to keep your premiums down
  • save a significant amount of fee earning time
  • avoid the Legal Ombudsman's case fees

 2. Be proactive with client care

  • contact 'Lawyerline' to discuss issues such as costs-benefit and risk analysis, costs estimates, updates and billing
  • consult our practice notes on initial interviews, client care and handling complaints
  • avoid potential breaches of the Solicitors' Code of Conduct and outcomes-focused regulation.

 3. Handle complaints effectively

We can advise on matters such as:

  • complaints about your bill
  • disputes about file ownership
  • time limits for clients to bring a complaint and your obligation to respond
  • responding to a client complaint in-house (stage 1)
  • responding to the Legal Ombudsman (stage 2)

 Please note that the Law Society does not offer legal advice  


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New frontiers in data protection conference

Half-day conference on 26 September, where expert speakers will explore major DP challenges for solicitors, identify new technology danger spots, practical advice on mitigating risk and more topics of interest.

New frontiers in data protection conference > More