Where can I get help with the NCA SAR portal?

I’m a money laundering reporting officer (MLRO). I registered my firm on the suspicious activity report (SAR) portal. Does the National Crime Agency operate a help desk in case I need assistance?

The National Crime Agency (NCA) operates a portal help desk, which is available from Monday to Friday, 9am to 5pm.

However, the help desk cannot support with specific IT issues or provide legal guidance on the submission or contents of a SAR.

You can call the help desk on 0207 238 8282 or email urgent or complex queries to ukfiusars@nca.gov.uk.

For more information:


While every effort has been made to ensure the accuracy of the information in this article, it does not constitute legal advice and cannot be relied upon as such. The Law Society does not accept any responsibility for liabilities arising as a result of reliance upon the information given.

Have you got a practice question?

Call the Practice Advice Service on 020 7320 5675 or email practiceadvice@lawsociety.org.uk.

The Practice Advice Service is staffed Monday to Friday from 9am to 5pm.

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