I’ve received a complaint from my client, but most, if not all, of the complaint is about the barrister instructed on behalf of the client. How do I deal with this under my internal complaints handling procedure, and if the matter is referred to the Legal Ombudsman?
If any of the complaint is directed to the solicitor, then it must be dealt with in the usual way using the firm’s internal complaints handling procedure.
If the complaint is clearly about the barrister only, or made jointly about the barrister and solicitor, then the barrister should deal with the complaint directed to them in accordance with the Bar Standards Board’s complaints handling procedure.
If you need further advice or assistance on any aspect of client care or complaints handling, you can call our Lawyerline service on 0207 320 5720 on weekdays from 9am to 5pm.
While every effort has been made to ensure the accuracy of the information in this article, it does not constitute legal advice and cannot be relied upon as such. The Law Society does not accept any responsibility for liabilities arising as a result of reliance upon the information given.
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